Infrared Heater is showing as offline.

If the infrared heater is showing as online there are a number of things you can check:

1. Ensure heater is switch on at the supply socket.
2. Ensure the 3 way switch on the heater is set to the 1 POSITION (The Wifi light should be on or flashing).
3. if the Heater still does not come back online remove the device and re-install it.
4. PRESS & HOLD on the heater you want to remove on the home screen.
5. The heater should now have a TICK & SHAKE on the display.
6. Click REMOVE DEVICE.
7. Follow the relevant PAIRING PROCESS for your heater (Wifi/Zigbee)
8. If problem persists please contact support.