Heater is NOT heating correctly

If your Infrared heater is not heating up or not as hot as once was there are a number of things to check.

1. Open the heater in the app.
2. Ensure heater is switched on a the supply socket.
3. Check that the SET POINT is higher than the CURRENT ROOM TEMPERATURE.
4. Check the ECO MODE STATUS, is HIGH (NOT LOW OR MEDIUM) If using thermostat control check ECO MODE is on 3 (Not 1 or 2).
5. If all this is correct and the Heater is still not working correctly please contact Support